Refund & Cancellation Policy

Last updated: May 3, 2026

This Refund & Cancellation Policy outlines the terms under which refunds may be issued for payments made through the OD Apps payment portal.

1. Monthly Subscription Payments

Monthly subscription payments are for services rendered during the billing period. Refund eligibility depends on the following:

Before billing period starts: If payment was made in error before the service period begins, a full refund may be requested.
During billing period: Partial refunds may be considered on a case-by-case basis depending on service usage.
After billing period: Payments for completed billing periods are generally non-refundable as the service has already been provided.

2. One-time Setup Fees

Setup fees are charged for initial platform configuration and onboarding. Refund terms:

Setup fees are refundable within 7 days of payment if no setup work has commenced.
Partial refunds may be available if setup is partially completed.
Setup fees are non-refundable once the platform setup is complete and delivered.

3. Duplicate Payments

If a duplicate or erroneous payment has been made, a full refund will be processed within 5-7 business days of verification.

4. Failed Transactions

If money is debited from your account but the payment is not reflected as successful in our system, please wait 24 hours as the amount may be auto-refunded by your bank. If not resolved, contact us with your transaction details for assistance.

5. Cancellation

You may cancel your subscription at any time by contacting us.
Cancellation will take effect at the end of the current billing period.
No refund will be issued for the remaining days of the current billing period upon cancellation.
After cancellation, you will continue to have access until the end of the paid period.

6. How to Request a Refund

To request a refund, please contact us through our Contact page with the following details:

Your Teacher/Subscriber ID
Payment ID or Transaction Reference
Invoice ID and billing period
Reason for the refund request

7. Refund Processing

Approved refunds will be processed within 5-7 business days and credited back to the original payment method. The actual time for the refund to reflect in your account depends on your bank or card provider.

8. Contact

For refund inquiries, please visit our Contact page.